Last but not least, we want all of our customers HAPPY and to LOVE your new shoes!
So if you have a problem, please let us know.
YOU ARE IMPORTANT and we will do our best to fix what is wrong.
THANK YOU FOR SHOPPING WITH TWF.SHOES
Return accepted within 30 days of purchase
Returns are processed within 5 business days after receiving your return. We will send you an email confirmation when your refund has been issued.
| US Shoe Size | 7, 8, 8.5, 9, 10, 7.5, 6, 6.5 |
|---|
Fast shipping and professional packing
We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly educated and will package the items according to the exact and precise specifications. Your goods will go through a thorough inspection and be securely secured prior to being delivered. We deliver to hundreds of thousands of customers daily across various countries. This is a sign of our dedication to being the biggest online retailer in the world. We have distribution centers and warehouses located in Europe as well as the USA.
Orders that contain more than 1 item are assigned processing times according to each item.
Prior to shipment, we check the item carefully before shipping. Today, the majority orders will be shipped within 48 hours. The expected delivery time is between 3 and 7 days.
Returns
The stock is dynamic and we are unable to control it completely because of the fact that several parties are involved, which includes our factory and warehouse. Actual stock levels may fluctuate at any moment. Be aware that your order may run out of stocks once you've placed your order.
The policy is for 30 days. If you haven't received your product within the 30 days period, we are not able to issue either a return or exchange.
To be eligible for a return, your item must be in good condition and in the same condition that you received it in. It must also be returned in the original packaging.
